Horrible experience to get quotations on items from Makro.

I needed a written quotation to enable me to get petty cash to buy a few items for the work. I have sent an email to the customer care section. They sent an email indicating that I should contact a branch for that. I tried a branch and was still waiting for a response. I the n physically went to the MAkro Wonderboom. There I was again sent from the information desk to a section. The person there quickly gave me over to another person. He then said I should give him my email address and he will respond( hahahah), And for each item, I needed to go to another person to get a quotation.

A courtesy call today: informs me to send an email to a branch as they have a dedicated person doing quotations?