Horrible experience ordering online from Makro

We've had such a horrible experience ordering a Mecer Inverter from Makro online.

On Thursday the 7th of April I went online and saw that Makro had stock of the Inverter we were looking for, called the store to keep one out only to be told that they do not have any stock in store and I can only order online. I then placed the order, got confirmation that my order has been received and can expect my order within 2-5 working days. On Friday the 8th I received and sms and email confirmation that my order is being packed and I will receive updates as soon as the courier is on it's way.

Waited till Monday the 11th and still no update. Called customer care which then told me that they have no stock and are busy sourcing the Inverter from another store. A while later I receive an email from Makro saying my order was cancelled. I called them since I did not cancel nor wanted my order cancelled. Their explanation was that they can not source my order and that is why they cancelled it, but they will try and get the stock and get back to me. It's amazing how they can accept a order with full payment but not have any stock on hand.

Waited till today and had to phone them again. Was placed on hold multiple times throughout all of the calls and never receive any feedback.

Still the same story but they will escalate the query and mark this as priority and get back to me.

I then looked online, only to see that the Alberton branch has stock yet according to them they do not. So again it's amazing how they can cancel an order due to no stock when a store has stock.

My husband then called and had the same issues and more. Firstly our order went to Makro Riverside yet Strubensvalley was the store we chose, however this is an online order so I am not sure why it even goes to a store. My husband was then advised that we will be refunded only in 14 days time.

The manager then called all of the stores that showed stock online, but ALL of the stock on hand is damaged. Clearly Makro's stock take system isn't working as damaged stock is shown as stock ready to be sold online.

Yet again, nothing they can do for the refund to be made sooner. "If everything goes right maybe Tuesday". Very disappointing that Makro can take your money immediately without having stock, yet when they have to refund you based on their own error you have to wait 2 weeks...

Very disappointed and unsatisfied with the process, service, lack of communication and no resolution achieved.

We have always been very good customers of Makro, but we will take our business anywhere else. Won't ever be going back to Makro.