Horrible experience in trying to find out about digital safe

Item: Makro
Rating: 1
Author: Paul W

Bizarre experience with Makro. Wanted to buy digital safe online- wanted to find more out.. Phoned Makro- selected option to speak to consultant. Waited a while- then got cut off. Asked to evaluate makro- 1 for very dissatisfied- got cut off. Went into makro cornubia- asked help desk if they could phone on my behalf- no one in the whole shop had access to a phone! Baffled

Helpful (0)

Replies (4)

Makro's replyOfficial

24 Aug 2026, 12:41

Hi Paul,

I'm sorry for the service you've received.

This isn't the experience we want you as our customer to have.

I will be giving you a call shortly with regards to this.

Kind regards,
Makro Social Media Team

Makro's reply24 Aug 2026, 12:41

Official

Makro's replyOfficial

24 Aug 2026, 13:10

Hi Paul,

Your query has been escalated to the store for assistance.

Kind regards,
Makro Social Media Team

Makro's reply24 Aug 2026, 13:10

Official

Hi Paul,

Your query has been escalated to the store for assistance.

Kind regards,
Makro Social Media Team

Paul W's updateReviewer Update

25 Aug 2026, 11:54

What worries me is I could have had a heart attack while in your store and no possibility of phoning out for help. Your customer info should be called customer no care.

Paul W's update25 Aug 2026, 11:54

Reviewer Update

What worries me is I could have had a heart attack while in your store and no possibility of phoning out for help. Your customer info should be called customer no care.

Makro's replyOfficial

25 Aug 2026, 12:33

Hi Paul,

We are so sorry for the service that you received.

Kindly advise which exact safe are you looking for before can assist you accordingly please.

Kind regards
Makro Social Media team

Makro's reply25 Aug 2026, 12:33

Official

Hi Paul,

We are so sorry for the service that you received.

Kindly advise which exact safe are you looking for before can assist you accordingly please.

Kind regards
Makro Social Media team