HORRIBLE EXPERIENCE EVER!!!

I ordered this table on the 3rd of July, delivery of this has been a nightmare. The 1st piece was delivered on the 8th of July, only to find that this was the drawer only, nothing else. I went to the Strubensvalley Store on the 11th of July, to which I was redirected to this horrible portal. I then logged a request for refund on the 13th of July, and I have called the call centre a million times, they have promised feedback (to which none was recieved), I've requested to speak to a team leader (and I would just be put on hold for long - using my airtime). On the 1st of August, I get told that my refund request has been declined, like what the hell???? THE SERVICE HAS BEEN HORRIBLE, I WILL NEVER ORDER ANYTHING ONLINE FROM MAKRO MARKETPLACE. COMMUNICATION FROM THE CONTACT CENTRE HAS BEEN APPALLING, ALL I WANT IS FOR THIS ITEM TO BE COLLECTED AND I GET MY MONEY BACK.