1 reviews | Active since Jun 2016
Horrible Experience
<p>I bought a Lennovo laptop from Makro, a week later the Key pad began giving issues. I took it back to Marko where i bought it. It was booked-in and were told it would take about 6 weeks for it to return.</p> <p> </p> <p>Its now over 9 weeks later and i am still without the laptop, each time i make follow ups with Makro Alberton i get a runaround... its one story after another. Initialy there was an issue with the login password, the next this i was qouted for software update to reset the machine which i have turned down and now being told i am responsible for a rejection fee. The fault of the laptop has/had nor relation with the software.</p> <p> </p> <p>Worse no one boders to update i must make follow up and be **** too. I regret doing purchasing the Lennovo laptop more so from Makro... as they've showned how they value me as a customer.</p>
Thank you for raising your concerns with us.
We sincerely apologise for the delay in responding to your complaint. We addressed all issues raised and hope you will notice the changes next time you visit the Alberton -your feedback would be much appreciated.
Your laptop is ready from the supplier for collection, as soon as it reaches the store they will be in contact with you.
Please continue to give us feedback on service in our stores.
Regards
Mmule Moropa
Best regards,
Thank you for raising your concerns with us.
We sincerely apologise for the delay in responding to your complaint. We addressed all issues raised and hope you will notice the changes next time you visit the Alberton -your feedback would be much appreciated.
Your laptop is ready from the supplier for collection, as soon as it reaches the store they will be in contact with you.
Please continue to give us feedback on service in our stores.
Regards
Mmule Moropa
Best regards,
