Horrible delivery service- Makro Struben valley

Horrible service Good day,

I am writing to formally complain about the delivery service I received after purchasing a fridge from Makro yesterday.

The fridge was delivered today by two gentlemen. One of the delivery personnel initially refused to assist with bringing the double-door fridge into my apartment, stating that they are not allowed to deliver inside and that it was not his responsibility how I get the fridge into my unit.

I live on the first floor, and I was told that I would need to carry the fridge myself. This was both unreasonable and unprofessional, considering the size and weight of the appliance. After a disagreement, he eventually agreed to assist, but only after I had to argue my case.

I am very concerned about this experience and would like clarity on whether this is indeed Makro’s official delivery policy. If so, this was not communicated to me at the time of purchase. Expecting a customer—especially to move such a heavy appliance on their own—is unacceptable.

Please can you address this matter and provide clarity on your delivery policy, as well as ensure that other customers do not experience the same treatment.

I look forward to your response.