Horrible delivery service from an online order

We ordered a refridgerator online seeing as ours gave in, and in dire need of a new one we had no choice but to replace it. We chose Makro as they had a nice sale going on. Little did we know that for the next TWO weeks we would still sit without our fridge.

We ordered the fridge on the 30th of January 2020, with the knowledge that we will have to wait 7-10 working days for it to be delivered, but since the 1st of Feb the website reflected that our order is "packed" and ready to ship. We have been calling them since the 11th of Feb trying to get a better idea on when they will deliver it approximately with the hope in getting the news that it would be soon. We were told by the consultant that it should be dispatched within 24hours. We waited the following day with no news from Makro. We called again on the 12th and was told THE SAME thing, the parcel will be dispatched in 24hours. On the 13th we were sent from pillar-to-post regarding our queries, because suddenly no one knew what was going on. We even phoned Wonderboom Makro and was kept on the line for nearly 20mins after which the line just went dead. We finally got a call back from someone saying that today, the 14th of Feb, the order will DEFINITELY be delivered. When we call them we get the same sob storie... They don't understand why we haven't gotten the delivery yet they appologise and leave us with some more empty promises.

I will never invest my money in Makro ever again, and I will never refer anyone I know to them.

Wish I could give them zero stars!

Horrible, horrible, horrible delivery services and totally inadequite consultants who are never able to give a clear and staright forward response.