Horrible delivery on Makro Online

The Makro online has become so tedious and overall disappointing. I ordered groceries 7 dats ago and I'm yet to receive my goods despite the 3-5 days delivery time frame. What annoys me is the most is the lack of communication and I having to use up airtime to call the customer care line, only for them to tell me that "we will look into it and call you back"...and they never do. As big as rhe business is, I don't think you guys were well equipped nor properly staffed for Black Friday and the amount of deliveries that will have to be made. You didn't even have the decency to contact your customers to inform them of the backlog due to deliveries. I.will never again purchase anything online judging from the recent horrible experiences and nad reviews about your online store. Lesson learnt.