Horrible customer support with misrouted order

I purchased a portable aircon on the 20th of November from #makro online. My order was confirmed on the 21st of November and I received a sms on the 23rd of November from #makro that my order was handed to the courier they use. The promise that #makro give on deliveries is 7-10 days. Guess what #makro I am still waiting for my order. The courier you use #Laserlogistics misrouted my order to Cape Town, Western Cape in stead of Hotazel, Northern Cape. It is a month now waiting begging calling and emailing you #makro to find out where my order is and when I can expect my order delivered. The #makro customer care is PATHETIC to say the least. A lot of excuses and hollow promises. #Laserlogistics are just as bad and confused because they are unable to find my order or give solid feedback of its location. You are unable to keep to your own delivery promise. That #makro is unacceptable and poor poor poor customer care.