HORRIBLE CUSTOMER SERVICES AT GEMISTON MAKRO ONLINE

I bought a 43cc ryobi Grass cutter on the 09th of Feb was supposed to be delivered on 13th but came early only to find out they delivered wrong item.a long pole 43cc shaft instead of 43cc grass cutter. I cannot log a return coz on app it is still on step where item was handed to courier never completed all steps. I called customer services they "escalates " the matter ..and I get promises for collection but nothing happens..MAKRO GEMISTON your customer service is HORRIBLE!!!