Horrible customer service- Order number OD***

It’s so disappointing to receive such poor poor service from such a renowned long serving brand and company like Makro.

I purchased 4 packs of cold drinks (4*24 pack, coke and stoney) from Makro online on 28 November (black Friday), sighting that Wonderboom is my nearest store, since I scheduled for delivery in Riviera.

To this day, I still have not received my order, which is paid up in full, I paid!. What disappoints me and broke my heart terribly is the fact that I had a child christening and confirmation service over the weekend and those were meant to be consumed there but people had to eat with no drinks.

I cannot even begin to express how badly this bad treatment has affected my children’s church function and the shame it has brought me from all who attended.

Despite the numerous follow ups I did with your contact center and the store, all I got were baseless promises to deliver my order but all those rendered as lies, lies and more lies.

There is no remorse, nor anyone from the store calling to redress the situation, nothing but bad inconsiderate service that costed me a lot more.

This without a doubt shows the calibre of management it is under. What a harrowing shame.