Horrible customer service. Irate customer!

I bought a laptop online that was slow and kept freezing. I logged a return request on the 29th July, the the laptop was only collected a day after the agreed upon date - with no communication advising that the collection will be delayed.

I have had to be the one following up with them and asking for updates, their communication skills are horrible and they not providing me with any resolution. The stipulated 10 working days has long passed and I still don’t have a laptop or my money gets refunded.