Horrible customer service from Makro 😡

I received absolutely ********** service from Makro's online department. I purchased a 42 inch Ecco LED tv from Makro on 6 September 2025. I paid online and the tv was delivered on the 10th. In early November the tv started showing signs of defects, particularly the screen. I contacted Makro and they came to fetch the tv after a few days. My problem is with refund. I received an email on the 19th of November that my refund was approved and I can expected payment within 3 - 5 days. Yesterday 26 of November I contacted Makro since it was over 5 days without any payment. After being put on hold for more than 10 minutes while the agent "checked" some mysterious issue? I was told that the email was send in error and that a refund normally takes 7 - 14 days. On top of that I received an email instructing me to forward several documents including my id, bank started, proof of bank account and proof of payment. I cannot believe that an online transaction that took seconds during purchase has resulted in in me having to jump through hoops to get my refund. I wouldn't encourage anyone to purchase items online from Makro. #BlackFriday