Horrible customer service experienced

I bought a Verimark floorwiz spin tech mop at Makro Riversands. After about a month of using the mop the "replacement Mop Handle" just failed to work and the mop couldn't spin. I then took in the mop to Makro and I was told it will be booked in for repairs and that it will only be available after 21 days. (My thoughts were I had bought a R700 worth mop for a reason and now I needed to spend 21 days without a mop and no replacement or something to help temporarily from Makro) but anyway I was just patient and just went with the 21 days. After 21 days I fetched the mop and only to find that nothing was done to it and still had the same issue I had taken it for. I drove back to Makro taking the mop back and this time around verimark consultants gave me a "demo" stick and again nothing is being said about them ordering a new stick for me. As patient as I was again I went home only to my surprise that now the mop doesn't click/latch on to the spinner in the bucket. I must say that the overall experience has been really dreadful, very terrible indeed. This is my second mop and never in a million years could have imagined that I could experience such terrible service from both Makro and Verimark. Now I'm sitting with a mop that I have spent so much money on and yet does not even work the way it is supposed to. The Makro ladies at the "returns" department were impatient, irritated and not willing to help.