Horrible customer service and online agents are

Damaged Online Order Not Collected - Reference Numbers MAK*** and MAK***

I am writing to express my dissatisfaction with the current status of my online orders with your company. I placed orders with reference numbers MAK*** and MAK***, but unfortunately, the items were damaged upon delivery. Despite reporting the issue, I have yet to receive a resolution or a collection for the damaged items.

* Order 1: Reference Number MAK*** * Order 2: Reference Number MAK***

* The items were damaged upon delivery * Despite reporting the issue, no resolution has been provided * The damaged items have not been collected

I respectfully request that you take immediate action to resolve this issue. I would like the damaged items to be collected and replaced or refunded as per your company's policies. I would appreciate it if you could provide a clear timeline for when I can expect the issue to be resolved.