Horrible Customer Service

I recently bought items online from them. I received it timeously, however once I opened two of the ordered items I realised it's not as per the description. I immediately called them to advise. I was informed to log a return, which was done successfully. The collection/return date was 23/2, however no-one came or contacted me, I proceeded to call again on the 25th & was advised that my query has been escalated & to expect feedback soonest. Yesterday I called again had to repeat everything from day one 20/2, was once again told someone will call me coz everyone is in a meeting (lies), agent told me she will ensure I get a call 27/2 & then she proceeded to drop the call after I told her I'm not happy & would like to speak to a superior. Today 28/2 once again no call, still stuck with goods I can't use & out of pocket too. Makro needs to relook their customer service quality, it's definitely far from World Class, as the recording of the call would reveal, blatant lies, no accountability, no Customer service rendered, instead, agent are more interest in passing the buck & getting rid of you without assistance...