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Ayanda N
1 reviews | Active since Jan 2026
15 Jan 2026, 13:53
Horrible Customer Service
I bought a fridge which came with dents and alerted Makro immediately. They said they would pick it up the following day, till today I have to keep following up, there’s no communication from them, they just say “apologies we are waiting for our Germiston store”. I’m the one who has to do constant follow ups and no one reaches out. I just want them to fetch their defected fridge and give me my refund so I can buy a fridge at another retailer that actually knows what they are doing and care about customer service
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Ayanda N's updateReviewer Update
17 Jan 2026, 15:12Your team contacted me yesterday and said they would arrange for collection today. Yet again, the day has gone by, I’ve cancelled all my plans only to be met with no service. I’m so fed up I wish you people knew how much you have ruined any and every trust I had in your business. I’m sitting without a fridge, waiting for you to fetch your fridge so I can buy a fridge elsewhere as I want nothing to do with your business. Last weekend was the same story, cancel my plans for nothing. You’re really pathetic at this point
AN
Ayanda N's update17 Jan 2026, 15:12
Reviewer Update
Your team contacted me yesterday and said they would arrange for collection today. Yet again, the day has gone by, I’ve cancelled all my plans only to be met with no service. I’m so fed up I wish you people knew how much you have ruined any and every trust I had in your business. I’m sitting without a fridge, waiting for you to fetch your fridge so I can buy a fridge elsewhere as I want nothing to do with your business. Last weekend was the same story, cancel my plans for nothing. You’re really pathetic at this point