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ngubeninhlanhla N

1 reviews | Active since Aug 2016

31 Jan 2025, 12:53

horrible customer service

I placed an order on February 25, 2025, for 2 bottles of Moet and 1 bottle of Hennessy VSOP at Makro Silver Lake online. On Monday, the 27th, I tracked my order and noticed that the address was incorrectly entered. I called customer service to have it corrected, and they updated it while confirming that my order would be delivered on that same day.

However, no delivery occurred, and instead, I received a message stating that the order had been returned to the store because the driver attempted to call my number and I was unreachable. This is very frustrating, as I know the driver never contacted me. I demand to see the call logs of any attempts made. Today is January 31, and I still have not received my order. I have never experienced such poor service, especially from a large company like Makro, for such a small order.

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ngubeninhlanhla N's update05 Feb 2025, 22:10
Reviewer Update
Dear Makro Silver Lakes Store Management & Wumdrop Management,
I am writing to express my extreme disappointment and frustration with the *********** service I have received from your store. On 25 January 2025, We placed and paid for an order online, but it has taken 12 days without receiving my correct order.
Despite numerous emails to your customer service team, I have been ignored, and my concerns have not been addressed. The lack of communication and follow-up on my order is appalling.
To make matters worse, it was incorrect when I finally received my order. This incompetence is unacceptable, especially from a reputable retailer like Makro.
We request that you take immediate action to:
1. Investigate this matter and provide a detailed explanation.
2. Deliver the correct order promptly.
3. Provide compensation for the inconvenience and distress caused.
I hope that you will take my complaint seriously and take the necessary steps to improve your customer service and order fulfillment processes.
  • Order Number: MAK***
  • Delivery Reference: WUM-6DP5EE