Horrible customer service

Good day

I would like to express my disappointment in your Montague Garden store.

We bought an Xbox one on the black Friday special 2019 and in the past week the Xbox has been giving us trouble by switching off whenever it feels like it... We then took the faulty device back into the Makro Montague Gardens store as this is where we bought it... We were then informed that unfortunately your store does not do repairs on Xbox and were given a number to call for Microsoft and sent on our way... We then tried to contact this number that was given to us and there is no answer and get directed to a website where there is also no help... I then called your head office and spoke to Busi ( I must commend her on her professionalism and helpfulness as well as patience with me as a very upset customer) she then advised that she will log an enquiry with the branch as this is where the purchase was made(***). We then called makro branch themselves and were advised that we need to deal directly with Xbox ourselves and they will collect the faulty device from our homes...

I am very upset at the fact that we are being pushed from pillar to post and now have to wait until Monday to see if we can get this resolved and my warrantee ends on the 27th November 2020. I don't feel it is right that us as the customer needs to sort this out. The branch that we bought the faulty device from should take the product in and sort it out as we did not buy the product from Xbox. We have not been helped in the slightest and have just been told to contact Xbox. If this issue is not resolved by tomorrow afternoon we will unfortunately be bringing the device into the store to be dealt with.

To date I have still not received any feedback from anyone regarding my issue.