Horrible customer service

A dreadful experience at Makro Springfield yesterday. Waited extremely long for assistance while staff were standing on the salesfloor chatting and ignoring customers who actually call them for assistance. I purchased a gas stove waited over 30 minutes just for the item to be brought down from the stockroom. The item was left on the salesfloor on a trolley. I asked if that was mine and with attitude I was told yes upon that nobody explained anything to me about the contents the box wasn't even opened infront of me to make sure the item was the same one I requested the "salesman" who apparently "assisted" me never spoke to me until I asked him about the contents of the box. Cashiers were having a personal conversation infront of me in their mother tongue. Pushed my own trolley to my vehicle with my groceries and stove and asked the car guards to assist me load the items into the vehicle yet makro employees stood around in the store having personal conversations. By far the worst customer service from makro. Unhelpful and rude staff I educated myself about a product which a salesman apparently sold to me. As well as I was never told the returns policy with regards to the stove neither was I even told about the guarantee/warranty nor was I offered an extended guarantee/warranty. Extremely disappointing if I hadn't spent that much time at the store I would have never spent my money there. Will definitely be taking my business elsewhere. This branch ruins the image of the brand!