HORRIBLE CUSTOMER CARE SERVICE!!!!

DIGUISTING CUSTOMER CARE SERVICE NOT WILLING TO EVEN ASSIST THE CLIENT AT ALL!!! NO COMMUNICATION AND ZERO EFFORT ON THEIR PART AND THEY TAKE NO ACCOUNTABILITY FOR FAULTS FROM THEIR SIDE!!! I have ordered products in the begining of February 2025 i have received all orders exept one order that got cancel. I got these thimgs for my Fiance to make life easier and that it was stuff that he could use and enjoy but then when he started testing the products the one product didnt work at all it just doesnt want to connect and the other product is not looking like the product advertised the worse quality and then they advertised the smart watch screen as hd defenition screen but its not the image online differs from the one on the packaging and then ontop of that the whats in the box is completely different!!!! AND NOW I AM WAITING 3 WEEKS ALREADY FOR THEM TO JUST COME COLLECT THE PRODUCTS FOR A REFUND!!! NO COMMUNICATION WHATSOEVER, ONLY EXCUSES SUCH AS WE WILL ESCELATE THE MATTER AND OH WE ARE EXPERIENCE PROBLEMS WITH OUR COURRIERS!!! SURELY YOU MUST COMMUNICATE THIS WITH YOUR CLIENTS AND OFFER AN ALTERNATIVE!!! I WILL NEVER BUY FROM MAKRO ONLINE AGAIN BASICALLY JUST PAYING FOR DEFECTIVE STUFF AND THEN THEY TAKE THEIR TIME ASIF ITS NOT THEIR FAULT AT ALL AND WHEN YOU REQUEST TO SPEAK TO A MANAGER THEY SAY THEY CANT GET A MANAGER TO PHONE YOU NOR TRANSFER YOU TO ONE!!! SO NOW I HAVE NO REFUND AND PRODUCTS THAT ARE PAID IN FULL BUT CANT USE IT AT ALL!!!