horrible custemer service from Makro

i bought a few i items total cost R308.00) from makro online store on the 2nd of sepmber2020 and I chose bank city locker as a means of delivery , on the 7th september i received an sms notifying me that the good are ready for collection , I also received a pin for the locker .I was also told that i must collect the goods before the 9th of september 2020 11:33:25 AM .I went to collect my order on the 9th september 2020 to my horror ,the pin opened any empty locker , i immediately called makro helpdesk and i was told that they are talking to dsv ,my biggest frustation is that im the one who always have to contact makro regarding this matter ,it looks like they dont realy care , i also need some advice on that to do as im not getting any help from makro ,can I lay a charge with the police or what to a need to do ,