BU
Baki Uçar

1 reviews | Active since Aug 2019

18 Jan 2020, 12:53

Horrible, Careless Makro service... 4weeks no stock

Paid for a product online for self collection option and still nothing. 4 weeks later they talking me that they dont have my stoc**** I have paid around 2200 for nespresso machine online and went there 3times to collect and still nothing!! What a horrible service.. absolutely careless establishment!! No one cares. Only happy to take your money and don't care about anything else. We have called then and of course noone as were the phone instore. Went there several times but no help. We will let you know they say. What a joke.? 4 weeks later they talking me same story. It should arrive next week !! Bull****t.

Makro better fix this problem. I will write reviews everywhere I can. You can make a machine in 4 weeks and fly it down from Italy or even by shipping it should have arrived. If no stock then why do you still advertise the product? It is against the consumer's rights. Remove your add !!

0
Replies (1)
Makro
Makro's reply20 Jan 2020, 12:44
Official
Good day Baki,

Thank you for bringing this matter to our attention.

Please do accept our sincerest apologies for the delay in response and inconvenience caused. 
 
Could we request that you provide us with your full order number please. Kindly be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential. 
 
We look forward to assist you further. 
 
Hope you find the above in order. 
 
Kind regards
Makro Hellopeter Team