Horrible call Centre.

I have been trying to make a simple cell phone number change through your call Centre so that I can get my one time pin and complete my order. I have had a horrible experience with having to go through two agents just to make one simple change. Each time I have Transfered so that the agent can make the change on my account, I get cut off. One women picked up the phone, said hello, acted like she couldn't hear me and then promptly put it down after 1 second, when I have worked in a call Centre and know for a fact, that you are at least suppose to give 3 warning that you cannot hear the person and you are suppose to give them a call back if it's a bad line.

All I wanted to do was change the phone number on my damn account.