Horrible "Black Friday Exteneded Deals "Service from Makro Online and Amanzimtoti Branch!!!

Below is a summary of my experience with Makro Onine and Amanzimtoti Branch, I tried to order the machine online when I was unable to check out Wednesday, I then logged back in the following day Thursday and the unit was now removed from online, I called online support and was told there is nothing that can be done for me. I then hired transport to go to the store as told to me by online only to be told the store does not have stock, I placed a order for the unit as they told me stock would be delivered today to the store Friday, 10 minutes ago I received a phone call from the store, they are not getting in stock and I need to take the display unit, this is ridiculous, I am so annoyed and frustrated, what is the point of these "great extended black Friday deals" if you cannot deliver on them!!!

Good day,

Please respond to my mail, as I now heard that Amanzimtoti branch also does not have stock anymore, after I was told they will get stock in today this is now ridiculous.

From: Engela Brummer Sent: Thursday, 11 November, 2021 9:31 AM To: Makro Customer Services <***> Subject: RE: [Request received] Online Purchase Failed

Good day David,

I called yesterday and was told that there is nothing that can be done for me, this was very disappointing and frustrating, I wanted to order online as I do not have transport to deliver the unit to my home. I thought I would at least receive free delivery for the inconvenience caused but that was not the case. I was told to go to the store as they have stock. Then this morning I went out to Amanzimtoti Makro only to be told they do not have stock, I rented a bakkie for delivery and once again I do not have my unit, and paid hiring fee for nothing.

This is the worst experience, what is the point of having these great deals if you cannot provide them to clients.

From: David Mabena (Makro Customer Services) <***> Sent: Thursday, 11 November, 2021 8:58 AM To: EngelaBrummer <***> Subject: [Request received] Online Purchase Failed

##- Please type your reply above this line -## Your request (***) has been responded to by our support staff. To add additional comments, reply to this email. David Mabena (Makro) Nov 11, 2021, 15:57 GMT+2 Good day Engela,

Thank you for contacting Makro and apologies for the delayed response.

We would like to apologise for the technical errors and functional difficulties experienced while going about your online shopping on our website.

Please provide us with the name of your closest Makro store in order to check stock when are they expecting stock.

For future purchases, kindly switch your current browser or utilise a different pc/mobile device and re-attempt checkout.

Looking forward to your response. Regards, Makro Online Support Team

EngelaBrummer Nov 10, 2021, 14:10 GMT+2 Good day, I am interested in the Bosch Front loader washing machine 10 kg ID 425736 I was online yesterday and upon payment I had connection problems and was unable to checkout, I logged on again this morning but now the unit is no longer available to purchase online, can someone please assist me. I would like to purchase this product, before the end of the promotion. Kind Regards, E-mail: *** Cellphone: ***

This email is a service from Makro. Delivered by Zendesk [3QVDEV-Y029] I was sent a mail to rate the service, and never even received a response, after my rating of "bad experience" , I only received a mail back from David.