KS
Kuhle S
1 reviews | Active since Mar 2021
17 Mar 2021, 12:59
Horrible After Sales Service
I bought a Candy Washing Machine and within 2 weeks, it stopped working. A guy came to fix it but he did not have a part with him. I have been waiting for 2 months for the technician to arrive with the part. I have sent countless emails to Makro and I suppose they got tired of apologizing and opted to ignore any subsequent emails. The people at Mastercare are rude and not helpful either. Clearly having warranty means nothing to the people at Makro, they just want to take your money and move on with their life.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
17 Mar 2021, 13:20Good day Yolanda,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply17 Mar 2021, 13:20
Official
Good day Yolanda,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KS
Kuhle S's updateReviewer Update
30 Mar 2021, 11:53Makro came and collected the faulty washing machine and delivered a new one that I had to choose instore. It took a while to get this resolved but I am happy that I got to choose a new washing machine all together
KS
Kuhle S's update30 Mar 2021, 11:53
Reviewer Update
Makro came and collected the faulty washing machine and delivered a new one that I had to choose instore. It took a while to get this resolved but I am happy that I got to choose a new washing machine all together