Horrible after sales service.

This review is specific to after sales service.

Poor does not begin to explain the frustration and overall bad experience.

I purchased a Samsung Microwave from Makro in November '24. Worked perfectly however the light on the inside stopped working. I reported the issue to Makro on 22 July '24, whereafter the item was only collected, as it was an online purchase, on 08 August '24.

I have spent more than two hours on the phone trying to find out what's happening over the course of the last two weeks. All I keep on getting is a bland response that the department handling my query is going to contact me, that never happens. This is via telephone, also they stopped responding to my emails as well. Even a manager that was suppose to call me never did.

Take note that I do not lightly post this review as I do not like smearing business, but it cant go on like this.

I am seriously contemplating not buying anything that might break from them because of the bad aftersales service.