********** Service from Makro yet again!

On 26 November 2019, I posted the following complaint: https://www.hellopeter.com/makro/reviews/disgusting-service-and-response-from-makro-montague-gardens-online-order-***

Within a short period of time I received a call from a representative of Makro's "Hello Peter Team" who very politely apologised for the problem and assured me that he would be contacting Makro Montague Gardens and they would be contacting me within the next 48 hours to organise replacement of the item that they knowingly (as it was written on the box!) despatched to me broken.

That is the last I have heard. I then responded to my own review in the hope that the team would pick it up - they have not. I also emailed Makro yet again and on the same thread as my original complaint - this was not even acknowledged.

It is beyond comprehension that a company this size will despatch an order when it is clearly written on the box by one of their own employees that there was a broken item in there.

For them to ignore repeated requests for the situation to be rectified is absolutely unacceptable!

Makro the only reason you have even one star on this review is because the site will not let me post it without giving you a star!

I am hoping that the "Hello Peter Makro Team" (so-called it seems) will take notice of this new review as they obviously do not follow up once they have promised to rectify the situation to ensure this has actually been done.

The fact that I was desperately trying to get my Christmas shopping done before going to the hospital for major surgery is of no consequence to them.