********** Service!

If I had the option to give 0 stars, I would!!!!

On the 10th of June, I made an online purchase at Makro for R11 987. I bought a fridge, and opted to buy a Defy Tumble Dryer and a Defy 7kg Washing Machine as at the time, they were running a promotion where you could buy both for R6698.

On the 12th of June, I was then sent an invoice stating that they had CANCELLED my purchase for the washing machine due to there being no stock. After having seen this, I went onto their website to make sure. Strubensvalley didn't have stock, however, other stores did. Why couldn't the washing machine have been sourced from another store and delivered to me? I straight away got hold of Makro Call Centre and stated that I am not accepting the fact that they had just cancelled my order and were going to refund me the amount, based off the fact that I am not willing to wait till they have stock at a later stage, then miss out on the promotion and land up paying the full price. After speaking to a consultant, I stated very clearly that I do not want a refund, but rather want the washing machine to be sourced from another store, or alternatively, wait until the Strubensvalley branch got stock. From her side, she said all she can do is send an email and await feedback, but I should try get hold of them directly.

After phoning the Strubensvalley branch directly, I was told that there is in fact no stock. I explained again that I didn't not want a refund, but rather to wait for them to get stock and for them to honour the price that I had initially bought the washing machine for. They then agreed. After having spoken to them, and based on their track record, I decided to go into the store on Saturday, 13 June, to get in writing that they will honour their price that I had purchased it for. This is what the email said:

Good day, Thank you for contacting us, Please note that we have communicated with our sales manager to honour the sale price for you on the cancelled article. We will contact you as soon as we have received stock from our supplier for processing. Thank you

The gentlemen that I spoke to, said that by Friday 19th June, they should be receiving stock again. Friday came, and I had no feedback or communication. I then saw on their website that they had stock, and phoned to confirm. The lady then checked on the system and said that they did. Since then, I have made multiple phone calls to the online department based in Makro Strubensvalley, and it just rings until eventually I get cut off. The only time I managed to get through was on Wednesday, 24 June, where the gentlemen that I spoke to said that he will check and phone me back straight away. Guess what? I am still waiting!

It is now a whole week later since you promised to contact me with regards to my washing machine. I have never had to deal with such *********** people, who clearly don't know how to do their jobs. I am waiting for a phone call to let me know when I can come collect my washing machine, even though I paid for it to be delivered, but if I ask for that, I might never get it.

IT IS CLEAR THAT YOU CURRENTLY HAVE STOCK, SO PLEASE CAN SOMEONE WHO ACTUALLY KNOWS WHAT THEY ARE DOING, PHONE ME! I WILL NEVER PURCHASE ANYTHING ONLINE FROM YOU GUYS AGAIN, ABSOLUTELY USELESS!