********** online enquiry customer service

Trying to find out if I can order a product from either the Cornubia or Springfield (both in KZN) stores to be delivered to and address in Gauteng and the service I've gotten so far is terrible to say the least. I called the national call centre and spoke to Jeanette and was advised to call the stores directly to enquire about delivery.. I called the stores and at the one store the phone goes unanswered, the other store I was transferred to another department and there was no answer there as well.. is it so Flippin difficult to say whether or not I can order from stores outside my province???? This is pathetic