********** Customer experience : Makro Online

Makro SA I placed on online order with you on the 23rd January 2021. Since then I've been sent from pillar to post. Your service consultants can't tell me when my package will be delivered. Whenever I've called, I'm being placed on hold for a minimum of 10mins at a time for someone to source some type of information. Normally the same information I've been given on 4 different occasions by 4 previous consultants. I've been told that I'll be called by a manager to provide me with further information. I've even been provided with dates and times that I would be called. Needless to say, no one upheld their promise. Your levels of service are a disgrace. Your consultants are *********** and my customer experience has been a nightmare. I would advise no one to do business with you

Eventually after speaking to 4 different consultants on 4 different occasions , I insisted on a number for the courier service as well as the tracking Waybill number. The consultant asked if they could call me back , but i refused. I stayed on hold for 10 minutes and waited. Eventually they came back with the information i had insisted upon. i contacted the courier service who told me i had been given the incorrect Waybill number

So , ANOTHER call to Makro had to be made. Again i was put on hold for 10 minutes while the agent sourced the info. A different Waybill number was given to me and i called the courier service a second time

They were able to track the package and we both realized why it had taken them so long to deliver.

Makro had neglected to provide them with my suburb or the correct postal code , which i had not only previously listed online , but GIVEN to one of the agents on one of my numerous calls

********** experience. Do not touch this company with a 10 foot pole