********** customer experience

I placed an order of essential items on 26/04/20, with 1 item that was not an essential item. I understood that this one item will only be delivered after lockdown. No problem. I paid for my order on the same day. According to T&Cs I was to receive my order of essential items between 5-7 days. Given the public holidays, I waited until 6th May to find out where my order is. On 7th May I was told the order is being processed and someone will give me call. Today 13/05/20, I still have not received a call. I called the customer care line again, again I was told the order this is still being processed, after much huffing and puffing I’m told that they cannot tell me when will delivery take place because of the non-essential item which they do not have in stock. I asked why can’t they just deliver the essential items and will get that one item whenever they have stock and will pay for the second delivery, I was told to either cancel my order or wait. i asked to speak to the legal department, now they are checking for stock of that one non essential item. This is ridiculous