********** customer care and bad ethics

<p>Makro was running a promo on Gpa 38s headache powders. Promo only ends 7/8th of Feb. </p> <p> </p> <p>I phoned the vaal branch to enquire about stock availability on Thursday morning. The reply was later that afternoon or next day. </p> <p> </p> <p>Later that afternoon I went physically to the store. Enquired at the counter and the lady Ms Mokoena was quite helpful. Asked me to leave details behind and as soon as stock comes will inform me. I requested 30 cases. </p> <p> </p> <p>The next afternoon(Friday)at 11:53 am I get a phone call from Makro vaal informing me stock has arrived, and i could pick up the requested 30 cases. I said I will pick up first thing Saturday morning. </p> <p> </p> <p>Mind you I'm travelling from Nigel to the Vaal which is a distance.(90km) Upon arrival to the store , no one knows about my order. </p> <p> </p> <p>The lady behind counter says sorry only 2 cases. I request to speak to the manager , the telesales manager arrives. He is quite abrupt and arrogant not even taking heed to what I just explained. </p> <p> </p> <p>No sense of customer service or mannerism in speaking to a customer.</p> <p> </p> <p>The gentlemen name was Charlie Borole. Really needs to get basic repect and customer service thought. </p> <p> </p> <p> I would understand stock limitations, but If you phone a customer to say stock is ready for pick up you should honour your word. </p> <p> </p> <p>A rather frustrating day and total loss of time and petrol. Spend 3 hours from Nigel to Vaal and back empty handed. I'm sure you can imagine the frustration. </p> <p> </p> <p>From a company like Makro that I always held in high regard this has been utterly disgusting customer service. </p> <p> </p> <p>Don't promise what you can't deliver upon!!! </p> <p> </p>