Hellopeter
Share Your Experience
DVdW
Deon Van der Walt

1 reviews | Active since Jan 2010

20 Oct 2019, 03:11

********** and appalling costumer care / customer service at Makro Online.

Ref. MAK *** - ********** and appalling costumer care / customer service at Makro Online. Good day. The following review is actually two fold, i.e. to warn intended Makro Online buyers to know what they're getting into when buying online, by first going through all the Hello Peter complaints aimed at Makro (Makro even have their very own 'Hello Peter' team), but primarily this review is intended for Makro, whom (in my desperation!) I'm trying to reach through Hello Peter, because Makro's 'Submit a query' (online) don't even work! Also, this is my last resource after not getting anywhere with Makro's team at the General Enquiries of the National Contact Centre, where I spoke to the following persons: Mawthu - 27 Sep Karabo - 30 Sep Phindile - 05 Oct David - 16 Oct Lee (Time Freight) 10 Oct So here goes: I have experienced blatant disrespect towards myself as a Makro customer through continued ********** and appaling customer care / customer service. After NUMEROUS long and expensive cell phone calls (to both Makro and Time Freight), time waisting and empty promises, the returned/cancelled ABOVE REFERENCED ORDER still have not/not been resolved and refunded. Neither have Makro online staff come back to me AFTER my last call on 16 Oct at 10:15 when ‘David’ promised me that someone will call me THAT SAME DAY to inform me of the status of this issue. Makro: please stop all your excuses, stop waisting my time and money, pay my refund and contact me - you have ALL my contact details. Also, you should seriously consider closing your online shop, because it seems like, since the article in the following link where you pretended to sort out your online issues, you spectacularly failed! https://mybroadband.co.za/news/business/299134-makro-online-shopping-problems-here-is-the-real-story.html Finally, please note that the only reason why you are getting one star is because the system would not allow me to submit this review, unless I give you at least one star. If I could, I would give you a rating of MINUS 5 stars!

0
Replies (3)
Makro
Makro's reply20 Oct 2019, 15:02
Official
Good day Deon,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to advise and assist with a resolution. As soon as feedback is received, we will contact you.

Please be advised that feedback is to be relayed within 48 working hours.

Kind Regards,
Makro Hellopeter Team
DVdW
Deon Van der Walt's update20 Oct 2019, 15:51
Reviewer Update
Thank you hellopeter and Makro for your replies. Today, on Oct. 20 at 14:50 I received an eMail from Makro advising me that my return request #***2 has been logged and is being processed. In addition I have received a call from Makro's Otsile (the person that logged the return request) to inform me that my refund will be processed tomorrow (Monday, 20 October, 2019). I requested a confirmation from Otsile to inform me when done. Otsile promised me that the refund will be processed tomorrow and that he will eMail me a .pdf confirmation to that effect. To Makro: I'm waiting in anticipation.....
DVdW
Deon Van der Walt's update23 Oct 2019, 10:29
Reviewer Update
...Déjà vu? Today's the 23rd of October (three day's after the above promise by Makro's Otsile that my refund will be processed on Oct. 20. Since the above promise, Otsile called me and told me that they have confirmed that they have the returned item and that my refund will be processed and a confirmation be sent to me on Tuesday now. Well........NO/NO confirmation that my refund were processed yet.........Makro, *****.????!!!!!