CK
Craig K
1 reviews | Active since Mar 2024
04 May 2026, 07:20
Hoover filter replacement
Myself and my father in-law purchased a portable 18v Hoover, model HHDW14, from Makro in PE. We both needed new filter bags. Nobody including Makro, where we purchased the units, keep stock. We were send from pillar to post and nobody keeps stock. I called Hover in JHB to ask who stocks the filters and they informed me that we would need to purchase them from JHB and pay more for the courier than the items. This is pathetic service from HOOVER SA, and Makro for not stocking the replacement filters.
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Makro's replyOfficial
04 May 2026, 09:07Hi Craig Kruger,
Thank you for bringing this matter to our attention and this is certainly not the level of service we aim to provide.
As per our telephone conversation, kindly call the store to inquire if arranging stock is a possibility.
If not the only way for you to get the stock is to then place an order online since the Makro stores does not stock the item in store physically..
We once again sincerely apologise for the inconvenience caused.
Regards, Makro social media team.
Thank you for bringing this matter to our attention and this is certainly not the level of service we aim to provide.
As per our telephone conversation, kindly call the store to inquire if arranging stock is a possibility.
If not the only way for you to get the stock is to then place an order online since the Makro stores does not stock the item in store physically..
We once again sincerely apologise for the inconvenience caused.
Regards, Makro social media team.
Best regards,
Makro's reply04 May 2026, 09:07
Official
Hi Craig Kruger,
Thank you for bringing this matter to our attention and this is certainly not the level of service we aim to provide.
As per our telephone conversation, kindly call the store to inquire if arranging stock is a possibility.
If not the only way for you to get the stock is to then place an order online since the Makro stores does not stock the item in store physically..
We once again sincerely apologise for the inconvenience caused.
Regards, Makro social media team.
Thank you for bringing this matter to our attention and this is certainly not the level of service we aim to provide.
As per our telephone conversation, kindly call the store to inquire if arranging stock is a possibility.
If not the only way for you to get the stock is to then place an order online since the Makro stores does not stock the item in store physically..
We once again sincerely apologise for the inconvenience caused.
Regards, Makro social media team.
Best regards,