Holding Thumbs and toes for service from Makro

Item: Makro
Rating: 1
Author: Melanie H

I have logged a call to have my new dishwasher collected to be fixed - this is now the 4th day with the 4th promise that someone is going to call me to tell me how far the ticket is in the system - so holding thumbs something actually happens and i get the Makro service that is promised when you buy the machine

Helpful (0)

Replies (2)

Makro's replyOfficial

28 Nov 2019, 14:17

Good day Melanie,

Thank you for bringing this matter to our attention.

Kindly accept our humblest apologies for the customer service you have received in this regard and for the inconvenience this matter has caused you. Please be advised that we will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.

Please be advised that feedback will be relayed within 24 - 48 hours.

Kind Regards,
Makro Hello Peter Team

Makro's reply28 Nov 2019, 14:17

Official

Melanie H's updateReviewer Update

03 Aug 2020, 16:09

I have still not received any info after receiving a email last week to say 24 hours to sort out the query

From: Nastassja Smith [mailto:***]
Sent: Wednesday, July 29, 2020 7:00 PM
To: Sibongile Ubisi
Cc: ***; ***
Subject: Re: HELLOPETER: Makro service-*** Hi Sibongile Ubisi,

Thank you for contacting Hisense Your credit reference number: *** Please note that this is not an approval number for credit/exchange. Please follow up within 24 hours for approval. Thank you,Nastassja

Melanie H's update03 Aug 2020, 16:09

Reviewer Update