HISENSE will be destroyed by its support team

Good day. I bought a 65" HISENSE TV set in 2019 @ Makro Polokwane. Fast forward to Sunday, 17 January 2021, i wake up to a TV with audio but no visuals. I then call Makro Polokwane on Monday the 18th to logde a complain. The normal procedure is to take it back for repairs, but i was told a technician will be sent to my place of residence to look at the TV set and make repairs on the spot (WOW!! thats great), meaning i wont have to run around with 65" TV set.

Long story short, today's the 24th of January 2021, all three technicians who promised to come have not showed up. the first one said he was in hospital, second one called Sidney said he encountered problems on his way back, the third one who is an instore technician says he relies on the on site technicians.

This has got to be the longest ive waited for assistance. this is a bad reflection on the brand (hisense), this also reflects badly on Makro Polokwane as they sell the brand.

so to this date, im left with no TV, i cant even watch Minister Mthembu's funeral.

kind regards Wisani Shilenge

PS. i KNow you will sort this out.