Hisense top loader washing machine faulty still under warranty

To whom it may concern I have bought a washing machine at makro Silverlakes 14/01/2018 to cut a long story short last week I called your contact centre on ***spoke to a consultant by the name of katlego on 15/07/19 @ 17H11 explained to her that my machine doesnt want to drain out water and cables are burning from behind the machine because there was a smoke coming from the machine . She gave me a call ref which was 166061 and told me hisense will send me a job number and a date when a technician will come a fix this matter. So a week passed heared nothing from hisense so I called again on 22/07/19 @ 15H09 spoke to Sanele she explained that Katlego did not send my query to hisense why I honestly dont know so we had to start the whole proccess again , told her the same info I did with the 1st consultant she gave me a new call ref which is 177984 . She then proceeded in to lodge my complain then advised that I will get a call from them in 48 to 72 hours with feedback from hisense, but yet again no feedback. I called again spoke to Thembi 25/07/19 @ 9H16 she told me hisense had a backlock problem that is why I havent heared anything, she told that she has send an email to them to assist me with my problem so that a technician can come urgently and fix my washing machine that is by the way sitting with water in it for two weeks now till today no help has been send. I called again this morning @ 9H35 spoke to a gentleman by the name of Doctor told me he will speak to some one who deals with this issues he will call me back after an hour with feedback, as a typical makro call centre consultant he did not call me back. So I took it upon myself and called back at 11H20 spoke to Sinenhlanhla I asked to be transferred to Doctor she told me she will call him to come to the phone which she did, while I was waiting they hanged up on me 3 times so this Doctor consultant he is intentionally avoiding my calls . What should one do to get help from you people this is unacceptable to treat a customer the way you makro people do . Can I just get some damn help from you .