Hisense Cheaply made televisions and poor support from Makro

Bought a brand new Hisense 55 inch ULED Television from Makro Pietermaritzburg around the 27th of November 2019. On the 19th of April 2021 the Television refused to turn back on , the red solid light remains constant indicating the Television is stuck on standby mode. I've tried numerous ways mentioned on google to try and switch it on but it refuses to work. We have contacted Makro to send a technician to repair the damage or replace us with a brand new television; they have logged a ticket with technical support although they (technicians) cannot come down to Pietermaritzburg from Durban just for one callout. It is absolutely ridiculous and disappointing that we have to wait/ pray that there is another call out in Pietermaritzburg so that we can get ours fixed. Technicians also require a 2-7 working days to come out, then see if it can get repaired, if they cannot fix it home they need to take it in and they usually take a month to get back to the customer. We have R11000 just for one year worth of watching