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Nozizwe N
1 reviews | Active since Nov 2014
10 Feb 2026, 09:07
Hijacking and rejectred
Apparently my parcel was involved in a hijacking and that's the reason for the return being rejected? I've been getting apologies and no way forward. Maybe I'm the suspect in the hijacking. NGICELA IMALI YAM
Helpful (0)
Replies (14)0
Replies (14)
Makro's replyOfficial
10 Feb 2026, 11:37Hi Nozizwe, sorry for not responding to you sooner. Your complaint has been escalated to our Returns for urgent assistance and feedback. Our senior team will be reaching out to you directly the moment we receive any new information or update.
Best regards,
Makro's reply10 Feb 2026, 11:37
Official
Hi Nozizwe, sorry for not responding to you sooner. Your complaint has been escalated to our Returns for urgent assistance and feedback. Our senior team will be reaching out to you directly the moment we receive any new information or update.
Best regards,
NN
Nozizwe N's updateReviewer Update
10 Feb 2026, 15:11what is your definition of urgent?
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Nozizwe N's update10 Feb 2026, 15:11
Reviewer Update
what is your definition of urgent?
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Nozizwe N's updateReviewer Update
10 Feb 2026, 15:58Are you also investigating why you did not deliver the brand I ordered?
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Nozizwe N's update10 Feb 2026, 15:58
Reviewer Update
Are you also investigating why you did not deliver the brand I ordered?
Makro's replyOfficial
11 Feb 2026, 11:50Hi Nozizwe,
We apologize for the delay of your return request.
We are awaiting feedback from the returns team and we will revert back to you with feedback.
We are sorry for the delay.
Regards,
Makro social media team.
We apologize for the delay of your return request.
We are awaiting feedback from the returns team and we will revert back to you with feedback.
We are sorry for the delay.
Regards,
Makro social media team.
Best regards,
Makro's reply11 Feb 2026, 11:50
Official
Hi Nozizwe,
We apologize for the delay of your return request.
We are awaiting feedback from the returns team and we will revert back to you with feedback.
We are sorry for the delay.
Regards,
Makro social media team.
We apologize for the delay of your return request.
We are awaiting feedback from the returns team and we will revert back to you with feedback.
We are sorry for the delay.
Regards,
Makro social media team.
Best regards,
NN
Nozizwe N's updateReviewer Update
11 Feb 2026, 11:57It’s been 6 days all you do is apologise. When am I getting my money back? Why was the incorrect brand delivered? Why was the packaging in such a bad shape? Why did one of you staff members say the reason for rejection was because the parcel was involved in a high jacking? Why was it delivered in an unbranded car by people not in uniform? Why was I not notified about the hijacking before I was exposed to ****s? Why are you not able to answer these questions? And why do I have to go through so much to get my money back? Why is it that after 6 days I still have not heard from Makro? WHEN AM I GETTING MY MONEY BACK?????????????
NN
Nozizwe N's update11 Feb 2026, 11:57
Reviewer Update
It’s been 6 days all you do is apologise. When am I getting my money back? Why was the incorrect brand delivered? Why was the packaging in such a bad shape? Why did one of you staff members say the reason for rejection was because the parcel was involved in a high jacking? Why was it delivered in an unbranded car by people not in uniform? Why was I not notified about the hijacking before I was exposed to ****s? Why are you not able to answer these questions? And why do I have to go through so much to get my money back? Why is it that after 6 days I still have not heard from Makro? WHEN AM I GETTING MY MONEY BACK?????????????
Makro's replyOfficial
11 Feb 2026, 12:51Hi Nozizwe,
As we have advise we are awaiting feedback from the relevant team.
We will update you.
Regards,
Makro social media team.
As we have advise we are awaiting feedback from the relevant team.
We will update you.
Regards,
Makro social media team.
Best regards,
Makro's reply11 Feb 2026, 12:51
Official
Hi Nozizwe,
As we have advise we are awaiting feedback from the relevant team.
We will update you.
Regards,
Makro social media team.
As we have advise we are awaiting feedback from the relevant team.
We will update you.
Regards,
Makro social media team.
Best regards,
NN
Nozizwe N's updateReviewer Update
11 Feb 2026, 12:52WHEN? It’s been 6days
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Nozizwe N's update11 Feb 2026, 12:52
Reviewer Update
WHEN? It’s been 6days
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Nozizwe N's updateReviewer Update
12 Feb 2026, 12:27Today, the same gentleman who collected the parcel last week returned to collect it again. I do not understand how this is possible. I am now at my wits’ end. I have not received any feedback from Makro, and after being informed that the parcel was involved in a hijacking, the same organisation is now attempting to collect from me a parcel that has already been collected. PLEASE MAKE THIS MAKE SENSE
NN
Nozizwe N's update12 Feb 2026, 12:27
Reviewer Update
Today, the same gentleman who collected the parcel last week returned to collect it again. I do not understand how this is possible. I am now at my wits’ end. I have not received any feedback from Makro, and after being informed that the parcel was involved in a hijacking, the same organisation is now attempting to collect from me a parcel that has already been collected. PLEASE MAKE THIS MAKE SENSE
Makro's replyOfficial
12 Feb 2026, 12:32 Hi Nozizwe,
We apologize for the delay of your collection request.
The returns has booked the collection with the courier.
The courier will contact you when they are about to collect the product.
We apologize for the delay.
Regards,
Makro social media team.
We apologize for the delay of your collection request.
The returns has booked the collection with the courier.
The courier will contact you when they are about to collect the product.
We apologize for the delay.
Regards,
Makro social media team.
Best regards,
Makro's reply12 Feb 2026, 12:32
Official
Hi Nozizwe,
We apologize for the delay of your collection request.
The returns has booked the collection with the courier.
The courier will contact you when they are about to collect the product.
We apologize for the delay.
Regards,
Makro social media team.
We apologize for the delay of your collection request.
The returns has booked the collection with the courier.
The courier will contact you when they are about to collect the product.
We apologize for the delay.
Regards,
Makro social media team.
Best regards,
NN
Nozizwe N's updateReviewer Update
12 Feb 2026, 12:35WHICH PRODUCT ARE TEHEY COLLECTING BECAUSE THEY COLLECTED THE PRODUCT LAST WEEK?
NN
Nozizwe N's update12 Feb 2026, 12:35
Reviewer Update
WHICH PRODUCT ARE TEHEY COLLECTING BECAUSE THEY COLLECTED THE PRODUCT LAST WEEK?
NN
Nozizwe N's updateReviewer Update
12 Feb 2026, 12:36IF THE COLLECTION IS DUE TODAY, WHICH RETURN DID YOU REJECT LAST WEEK? DO YOU PEOPLE KNOW WHAT YOU ARE DOING?
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Nozizwe N's update12 Feb 2026, 12:36
Reviewer Update
IF THE COLLECTION IS DUE TODAY, WHICH RETURN DID YOU REJECT LAST WEEK? DO YOU PEOPLE KNOW WHAT YOU ARE DOING?
Makro's replyOfficial
12 Feb 2026, 13:51 Hi Nozizwe,
We have advised the returns team that the product was collected already.
We are awaiting feedback from the returns team.
Regards,
Makro social media team.
We have advised the returns team that the product was collected already.
We are awaiting feedback from the returns team.
Regards,
Makro social media team.
Best regards,
Makro's reply12 Feb 2026, 13:51
Official
Hi Nozizwe,
We have advised the returns team that the product was collected already.
We are awaiting feedback from the returns team.
Regards,
Makro social media team.
We have advised the returns team that the product was collected already.
We are awaiting feedback from the returns team.
Regards,
Makro social media team.
Best regards,
NN
Nozizwe N's updateReviewer Update
12 Feb 2026, 14:11Why is it that the social media team is responding?????
I have referred this matter to the National Consumer Commission and Gauteng Consumer Commission, maybe then you will take me seriously. R550 is a lot of money to just donate to Makro. Right now, you don't know where the parcel that was collected last week is, you don't know why you delivered a brand that I did not select, you don't know why one of your staff members (Simbonge) told me that the parcel was involved in a hijacking and you don't know why you sent the same courier company, the same driver with no. *** to come collect the same parcel he collected on the 5th of Feb at 15:53. What do you know? all you've been doing is investigate and apologise, where are the results of your investigation? Not available because you are not investigating anything, you are hoping I will get tired and let this go. FYI this comms trail and the WhatsApp one are going straight to the NCC and GCC. You're trying to **** the wrong one.
I have referred this matter to the National Consumer Commission and Gauteng Consumer Commission, maybe then you will take me seriously. R550 is a lot of money to just donate to Makro. Right now, you don't know where the parcel that was collected last week is, you don't know why you delivered a brand that I did not select, you don't know why one of your staff members (Simbonge) told me that the parcel was involved in a hijacking and you don't know why you sent the same courier company, the same driver with no. *** to come collect the same parcel he collected on the 5th of Feb at 15:53. What do you know? all you've been doing is investigate and apologise, where are the results of your investigation? Not available because you are not investigating anything, you are hoping I will get tired and let this go. FYI this comms trail and the WhatsApp one are going straight to the NCC and GCC. You're trying to **** the wrong one.
NN
Nozizwe N's update12 Feb 2026, 14:11
Reviewer Update
Why is it that the social media team is responding?????
I have referred this matter to the National Consumer Commission and Gauteng Consumer Commission, maybe then you will take me seriously. R550 is a lot of money to just donate to Makro. Right now, you don't know where the parcel that was collected last week is, you don't know why you delivered a brand that I did not select, you don't know why one of your staff members (Simbonge) told me that the parcel was involved in a hijacking and you don't know why you sent the same courier company, the same driver with no. *** to come collect the same parcel he collected on the 5th of Feb at 15:53. What do you know? all you've been doing is investigate and apologise, where are the results of your investigation? Not available because you are not investigating anything, you are hoping I will get tired and let this go. FYI this comms trail and the WhatsApp one are going straight to the NCC and GCC. You're trying to **** the wrong one.
I have referred this matter to the National Consumer Commission and Gauteng Consumer Commission, maybe then you will take me seriously. R550 is a lot of money to just donate to Makro. Right now, you don't know where the parcel that was collected last week is, you don't know why you delivered a brand that I did not select, you don't know why one of your staff members (Simbonge) told me that the parcel was involved in a hijacking and you don't know why you sent the same courier company, the same driver with no. *** to come collect the same parcel he collected on the 5th of Feb at 15:53. What do you know? all you've been doing is investigate and apologise, where are the results of your investigation? Not available because you are not investigating anything, you are hoping I will get tired and let this go. FYI this comms trail and the WhatsApp one are going straight to the NCC and GCC. You're trying to **** the wrong one.
Makro's replyOfficial
13 Feb 2026, 10:56 Hi Nozizwe,
The returns team is looking into your query and we will revert back to you with feedback.
We understand that this has taken longer than the required time in order to get sorted.
We will keep you updated as soon as feedback is received.
Regards,
Makro social media team.
The returns team is looking into your query and we will revert back to you with feedback.
We understand that this has taken longer than the required time in order to get sorted.
We will keep you updated as soon as feedback is received.
Regards,
Makro social media team.
Best regards,
Makro's reply13 Feb 2026, 10:56
Official
Hi Nozizwe,
The returns team is looking into your query and we will revert back to you with feedback.
We understand that this has taken longer than the required time in order to get sorted.
We will keep you updated as soon as feedback is received.
Regards,
Makro social media team.
The returns team is looking into your query and we will revert back to you with feedback.
We understand that this has taken longer than the required time in order to get sorted.
We will keep you updated as soon as feedback is received.
Regards,
Makro social media team.
Best regards,