Highly frustrated and disappointed with Marko and Hisense

This is a complaint about Makro Amanzimtoti in Durban. I recently purchased a Hisense 49 inch TV from the above store on 8 Nov 2020. Since then I have a had a problem with the remote. The remote does not always work. I was unable to change the channel from TV to Netflix or even the volume. I originally thought it was the batteries so I did change the batteries on multiple occasions. But again it worked intermittently. With in the past 3 days I noticed the remote does not work at all. I am unable to use the remote at all. It's is completely useless. I can't even turn on my TV and to make matters worse there are no buttons on the TV to make any changes. I have contacted the Makro customer service department who advised me there is nothing they can do I need to deal directly with the store from which I purchased the TV. I have tried multiple times to contact them with no success. I once again tired this morning and sople to the manager who yet again was no help as she said it is the problem for Hisense directly. She also said the remote was not covered under warranty which I believe is completely ridiculous as this purchase was a 1month and half ago. I can't even use the TV. The manager said she will send hisense an email and wait for them to reply as they were closed due the holidays. This is highly frustrating and inconvenient to me. I am extremely disappointed in the hisense device as well the the assistance from Marko. I hope this complaint is received by the correct department and this matter is addressed asap. As the matters of this pandemic is getting even worse, the TV is my familys only pass time. And now we don't even have that. Frustrating is not even the word I would use as I am beyond that at this point.