cK
charne K
1 reviews | Active since Mar 2015
28 Jun 2024, 09:42
Highly frustrated
I am extremely frustrated about the quality of the appliance I have received. I purchased a Samsung washing machine last month and only used it 3weeks ago. On Sunday the washing machine stopped draining the water and Monday I contacted Makro to advise them of the issue, I am still waiting for a technician to contact me as I have advised that it’s cold and I have a 4 week old baby, I can’t do the washing with my hands. I do not want this washing machine fixed, I want it replaced. We spend so much money to received *******. Makro card number: ***4
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charne K's updateReviewer Update
02 Jul 2024, 08:12I don’t know what am I supposed to say to a response that has no solution to it. I have not received a call from a technician as yet and I need one to come out ASAP. You have no sense of urgency in this matter, I will go and put up a performance at the store if I do not get one today, I never ever want to purchase from Makro or any Samsung appliance. This is the worst service I have ever received, spending the amount I did.
cK
charne K's update02 Jul 2024, 08:12
Reviewer Update
I don’t know what am I supposed to say to a response that has no solution to it. I have not received a call from a technician as yet and I need one to come out ASAP. You have no sense of urgency in this matter, I will go and put up a performance at the store if I do not get one today, I never ever want to purchase from Makro or any Samsung appliance. This is the worst service I have ever received, spending the amount I did.