Hennie and Charlene

May I take this moment to show gratitude to Hennie and Charlene from Makro Carnival - Boksburg. they are by far the best bunch i have interacted with and got things done . i really appreciate their efforts in resolving a 27 November 2024 issue in just a week . Life would be so much simpler if we had both of them in every department to ensure things are done accordingly .

Consider me a Happy camper with by gorgeous glasses packed away , waiting for an occasion and its all Thanks to Charlene and Hennie !!!! you 2 are the Best !!!!

I hope Diana ( liquor department ) and Lucky can take pointers on customer centricity . And do what is required of them without any of us having to complain . Communicate and don't Dismiss customers and be reliable in what you put out to do . Show interest in what the customer is saying to you even when you under pressure ( do not have the customers leave feeling like Trash when they are there to spend their money) .

List Diana and Lucky for training as I don't think they understood the disrepute they could have Makro and Makhosa undergoing over a query they could have resolved in less the 5 days . Can they strive to have customers asking for them even if its just to say Hi due to the memorable experience they would have left them with .

Regards, UM