mF
manuel F
1 reviews | Active since Apr 2019
27 Apr 2019, 06:55
Help me
Makro that is the way u treat me? IAM a long term customer On 4/3/2018 I went on line I bought air-conditioning for R7500 and wait till 20 December then I realized take long I phone and ask where's my air-conditioning because they supposed delivery in 5 days to 11 days .they told me only going delivery after Christmas ,then I ask to refund me the money back to my account because I really need it air-conditioning to Cool my computers in the office I decided go to the store in Bloemfontein and i bought cash .I MEAN I BOUGHT IN YOUR STORE AGAIN BECAUSE I DIDN'T KEEP YOURS PROMISE .from there the problems started to refund my money TILL TODAY I DON'T HAVE MY MONEY 27/4/2019??????? I PHONE SEVERAL TIMES MORE THAN 20 TIMES .THEY ALWAYS TELL ME THEY GOING TO REFUND????? CAN U WORK OUT HOW MUCH I PAY IN INTERES ON CREDIT CARD R7500 for 5 months? Hello Makro iam your customer . When I phone on line service and ask for the supervisor they replies there is no one?????? Big outlet ????? IF IS SOME ONE WANT TO CHECK MY ORDER NUMBER IS MAK ********** . ITS VERY UNFAIR AND PAIN FULL ASK FOR MY MONEY .MAKRO ON LINE SERVICES WHAT EXCUSES GO GOING TO GIVE ME TODAY
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Makro's replyOfficial
27 Apr 2019, 10:04Good Day Manuel,
Thank you for reaching out to us.
We sincerely apologize for all the inconveniences you have incurred and the lack of customer service you have received both from our Online department and our Finance department. This is not the customer service we wish to provide our customers with. You deserve your money back, as requested and we are to deliver on that.
We would like to further investigate to find out what had happened and to have this matter resolved. We will follow up for you and provide feedback once available.
Thank you again for bringing this matter to our attention.
Kind Regards
Makro Hellopeter Team
Thank you for reaching out to us.
We sincerely apologize for all the inconveniences you have incurred and the lack of customer service you have received both from our Online department and our Finance department. This is not the customer service we wish to provide our customers with. You deserve your money back, as requested and we are to deliver on that.
We would like to further investigate to find out what had happened and to have this matter resolved. We will follow up for you and provide feedback once available.
Thank you again for bringing this matter to our attention.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply27 Apr 2019, 10:04
Official
Good Day Manuel,
Thank you for reaching out to us.
We sincerely apologize for all the inconveniences you have incurred and the lack of customer service you have received both from our Online department and our Finance department. This is not the customer service we wish to provide our customers with. You deserve your money back, as requested and we are to deliver on that.
We would like to further investigate to find out what had happened and to have this matter resolved. We will follow up for you and provide feedback once available.
Thank you again for bringing this matter to our attention.
Kind Regards
Makro Hellopeter Team
Thank you for reaching out to us.
We sincerely apologize for all the inconveniences you have incurred and the lack of customer service you have received both from our Online department and our Finance department. This is not the customer service we wish to provide our customers with. You deserve your money back, as requested and we are to deliver on that.
We would like to further investigate to find out what had happened and to have this matter resolved. We will follow up for you and provide feedback once available.
Thank you again for bringing this matter to our attention.
Kind Regards
Makro Hellopeter Team
Best regards,