Help line from hell designed by and idiot

I have never had such a horrid experience trying to get some information from a help line. First you have to listen to over a minute of garbage about Covid 19. Honestly I dont care! Im an intelligent educated adult. I know that you are going to be short staffed and that you are following all the regulations regarding Cov19. Im calling a help line! I require HELP. That out the way. You have the useless roundabout of being told to contact the WhatsApp service to get quick help, but the WhatsApp service tells you to call their help line! What kind of ***** gave that the thumbs up to roll out? I've probably spent as much airtime as if I had just driven to Makro and worked out my problem by myself. So now I have to go out to Makro and solve this problem myself except now I angry. All because of Makro's useless help line.