SM
Susheila M
1 reviews | Active since Dec 2015
28 May 2025, 22:07
Hello Makro
Hello Makro. Almost four months and you still won't refund my money. I'm getting tired of this. Why don't you want to admit you just taking me for a ride with no intentions of paying back after I returned the items. Please don't say we apologise or thank you for your understanding and patience. I lost all patience with you and I don't understand. And I certainly don't accept your apologies. Just admit I lost out of this money
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Replies (3)
Makro's replyOfficial
29 May 2025, 16:35Hi Susheila,
We're truly sorry to hear about this matter.
We have followed up with returns team they are still waiting for feedback from the finance department.
We really apologies for the inconvenience caused.
We're truly sorry to hear about this matter.
We have followed up with returns team they are still waiting for feedback from the finance department.
We really apologies for the inconvenience caused.
Best regards,
Makro's reply29 May 2025, 16:35
Official
Hi Susheila,
We're truly sorry to hear about this matter.
We have followed up with returns team they are still waiting for feedback from the finance department.
We really apologies for the inconvenience caused.
We're truly sorry to hear about this matter.
We have followed up with returns team they are still waiting for feedback from the finance department.
We really apologies for the inconvenience caused.
Best regards,
SM
Susheila M's updateReviewer Update
29 May 2025, 17:29Take your apologies and keep it... Whoever is causing this delay is disgusting and pathetic. Why your finance is delayed. Can't they refund such a small amount.... Never ever will I support your business. I've never in my life ever been subjected to such poor service... Really lost for words
SM
Susheila M's update29 May 2025, 17:29
Reviewer Update
Take your apologies and keep it... Whoever is causing this delay is disgusting and pathetic. Why your finance is delayed. Can't they refund such a small amount.... Never ever will I support your business. I've never in my life ever been subjected to such poor service... Really lost for words
Makro's replyOfficial
03 Jun 2025, 10:27Hi Susheila,
Please accept our apologies for the delayed correspondence.
We have received feedback from our finance department regarding your query stating that your refund has been successfully approved and will reflect back into your account within the next 7 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Kind regards,
Makro Social Media Team
Please accept our apologies for the delayed correspondence.
We have received feedback from our finance department regarding your query stating that your refund has been successfully approved and will reflect back into your account within the next 7 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply03 Jun 2025, 10:27
Official
Hi Susheila,
Please accept our apologies for the delayed correspondence.
We have received feedback from our finance department regarding your query stating that your refund has been successfully approved and will reflect back into your account within the next 7 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Kind regards,
Makro Social Media Team
Please accept our apologies for the delayed correspondence.
We have received feedback from our finance department regarding your query stating that your refund has been successfully approved and will reflect back into your account within the next 7 to 10 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
Kind regards,
Makro Social Media Team
Best regards,