Heater Broke & No Response -Left in the Cold!

Heater Broke & No Response – Left in the Cold!

I bought a heater from Makro on 21 May 2025. From day one, the heating light was broken. I emailed Makro and got no response. Still, I used it since it was working until 25 July, when it completely stopped working. I was then told the faulty unit would only be collected on 31 July leaving me without heat for a full week in winter. The heater is less than 3 months old and still under warranty, yet Makro has shown zero urgency. This is unacceptable service. I want a replacement heater immediately and a proper explanation. I paid for warmth, not silence.