JS
Johan S
1 reviews | Active since May 2017
30 Nov 2024, 12:59
Heart attack time
I am fuming. Makro online cancelled my order after accepting my R4990.00 - cancelled on 21st November. Delivery was supposed to be on 25th November. I checked on delivery and discovered the cancellation. went to the local Makro to sort out. No joy. They confirmed cancellation. Reported on Hellopeter. They promised a refund, confirmed processing. Today, 30th November, I see a refund of R151.57 in my account? Where is my R4990.00? The incompetence is staggering. It seems to be a **** to get money, and keep it as long as possible. Earning interest on someone else's money. I moght end up with a heart attack trying to get my money back from Makro.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
05 Dec 2024, 16:13Hello Johan,
We truly understand how frustrating this situation must be for you, and we want to extend our sincerest apologies for the inconvenience you've been through. We want to assure you that our finance team is working with care to process your refund as swiftly as possible. Once everything is in order, we'll be in touch to hear your thoughts on the refund process. We're here for you every step of the way.
We truly understand how frustrating this situation must be for you, and we want to extend our sincerest apologies for the inconvenience you've been through. We want to assure you that our finance team is working with care to process your refund as swiftly as possible. Once everything is in order, we'll be in touch to hear your thoughts on the refund process. We're here for you every step of the way.
Best regards,
Makro's reply05 Dec 2024, 16:13
Official
Hello Johan,
We truly understand how frustrating this situation must be for you, and we want to extend our sincerest apologies for the inconvenience you've been through. We want to assure you that our finance team is working with care to process your refund as swiftly as possible. Once everything is in order, we'll be in touch to hear your thoughts on the refund process. We're here for you every step of the way.
We truly understand how frustrating this situation must be for you, and we want to extend our sincerest apologies for the inconvenience you've been through. We want to assure you that our finance team is working with care to process your refund as swiftly as possible. Once everything is in order, we'll be in touch to hear your thoughts on the refund process. We're here for you every step of the way.
Best regards,
JS
Johan S's updateReviewer Update
10 Dec 2024, 09:03I see "apologies" and "understanding" offered as platitudes. It is now the 10th of December and seemingly no progress or effort has been made to refund the funds I have paid to Makro online. This is totally unacceptable and shameless on the part of Makro. To hold onto my money, when it is easily traceable is nothing less than thieveary. I am disgusted at being treated like this and having to endure the stress of not having access to my money.
JS
Johan S's update10 Dec 2024, 09:03
Reviewer Update
I see "apologies" and "understanding" offered as platitudes. It is now the 10th of December and seemingly no progress or effort has been made to refund the funds I have paid to Makro online. This is totally unacceptable and shameless on the part of Makro. To hold onto my money, when it is easily traceable is nothing less than thieveary. I am disgusted at being treated like this and having to endure the stress of not having access to my money.
Makro's replyOfficial
10 Dec 2024, 15:56Hi Johan,
We understand how important your refund is to you, and we want to assure you that we've initiated the process. However, please bear with us a little longer as our finance team is diligently working on finalizing the details to ensure everything is in perfect order for you.
We really appreciate your patience and the understanding you've shown us during this process. Your experience matters greatly to us. Please remember, if there's anything you're unsure about or if you just need a helping hand, our team is here for you. Don't hesitate to get in touch.
Kind regards,
Makro Social Media Team
We understand how important your refund is to you, and we want to assure you that we've initiated the process. However, please bear with us a little longer as our finance team is diligently working on finalizing the details to ensure everything is in perfect order for you.
We really appreciate your patience and the understanding you've shown us during this process. Your experience matters greatly to us. Please remember, if there's anything you're unsure about or if you just need a helping hand, our team is here for you. Don't hesitate to get in touch.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply10 Dec 2024, 15:56
Official
Hi Johan,
We understand how important your refund is to you, and we want to assure you that we've initiated the process. However, please bear with us a little longer as our finance team is diligently working on finalizing the details to ensure everything is in perfect order for you.
We really appreciate your patience and the understanding you've shown us during this process. Your experience matters greatly to us. Please remember, if there's anything you're unsure about or if you just need a helping hand, our team is here for you. Don't hesitate to get in touch.
Kind regards,
Makro Social Media Team
We understand how important your refund is to you, and we want to assure you that we've initiated the process. However, please bear with us a little longer as our finance team is diligently working on finalizing the details to ensure everything is in perfect order for you.
We really appreciate your patience and the understanding you've shown us during this process. Your experience matters greatly to us. Please remember, if there's anything you're unsure about or if you just need a helping hand, our team is here for you. Don't hesitate to get in touch.
Kind regards,
Makro Social Media Team
Best regards,