Health hazard
Good day
I bought apples on Thursday 30/1/2020 by Riverside Makro. The package looked all fresh healthy apples on the shelf (proper display)
But to my surprise when I got home I was disgusted with what I found: all of them are rotten
What is the shelf life of your stock?
It is ridiculous I bought fruits and not one single one of them are edible.
I am thoroughly REPULSED these are the foods you willing to sell customers.
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Replies (1)
Makro's replyOfficial
04 Feb 2020, 17:52Good day Moleboheng
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that the purchased apples are rotten, please note that this is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that the purchased apples are rotten, please note that this is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply04 Feb 2020, 17:52
Official
Good day Moleboheng
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that the purchased apples are rotten, please note that this is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are very sorry that the purchased apples are rotten, please note that this is certainly not the type of service you can expect from any of our Makro stores.
We still want to keep you as our Makro customer and therefore I will be in contact with the relevant parties at the store to ensure we put the corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, Once again we do apologise for the inconveniences caused herein
Hope you find the above in order.
Kind regards
Makro Hellopeter Team