Headboard poor quality and poor service and system

Makro did me dirty. I pace 2 orders on 12 December and the other one was delivered damaged worse poor quality. The other other one was out of stock refund 0.00.I called 2 weeks later after they delivered the first headboard, i was not home my neighbor's child received it. They said they will refund me. That never happened, After hanging up the call i got delivery message. I called them they said they logged in the complain.. Till today.